An astonishing story in this week’s news starkly illustrates the value of quality approaches, and the implications of the failure to implement them, more than any I have seen in recent times.
Against the backdrop of huge spending cuts in the public sector, a survey of NHS health trusts has revealed that the NHS is missing out on millions of pounds for the reimbursement of cancer drugs because of onerous paperwork.
Britain can have dramatically better services, significant savings and a more engaged public sector employees.
“Quality” is a support service whose purpose is to support the organisation – sometimes you’d think it was the other way around!
It is a good idea to revisit Deming’s ’7 Deadly Sins’ of management alongside his ’14 Points,’ if only to show that despite the illusion of progress in management thinking, nothing much has changed – and depressingly little has been learned – since the mid 1980s. Here they are, without annotation, except to add that [...]
