Category Archives: Public sector

The real cost of confidence and assurance

The saga over the Audit Commission’s demise took an interesting turn this week when its Chair robustly defended accusations made by Eric Pickles MP, the colourful Secretary for State for Communities and Local Government, about alleged excessive costs for items including staff training at Newmarket race course, bagel lunches and potted office plants.

It’s easy to be deflected from the real issues over these trivialities – and story hungry journalists during silly season have proved no exception – but we all, not least the government, have to be clear what can be gained, and what may be at stake, as a result of the Audit Commission’s planned closure and the drive to deliver efficiencies across our public services.

At the heart of this row and the often adversarial debate about what and where to cut is a need to deliver what the CQI and our accredited certification sister body, IRCA, exist to provide – confidence and assurance.

Quality the medicine for NHS health improvement

An astonishing story in this week’s news starkly illustrates the value of quality approaches, and the implications of the failure to implement them, more than any I have seen in recent times.

Against the backdrop of huge spending cuts in the public sector, a survey of NHS health trusts has revealed that the NHS is missing out on millions of pounds for the reimbursement of cancer drugs because of onerous paperwork.

The £6 billion man!

Britain can have dramatically better services, significant savings and a more engaged public sector employees.

Moving from conscious incompetence to unconscious competence in the UK public sector

Every public sector worker deserves the opportunity to become unconsciously competent